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OBJECTIVE:
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To obtain a QA Test Engineering position at an enthusiastic, high energy company.
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PROFESSIONAL EXPERIENCE:
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Quality Assurance Engineer
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1/2002 to 4/2004 |
Mobile Content Networks, Inc.
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Mountain View, CA |
Worked for Mobile Content Networks, Inc as a Quality Assurance/Build and Deploy Engineer in the Mobile Products Division. Core work was providing build and release support for various software products. Provided certification and release verification for all releases.
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12/2000 to 2/2001
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Contract employment with Spherion Corp .
Working as a Software Quality Assurance Engineer at Intel. Responsible for testing,
reporting and regressing bugs for a outsourcing group creating a contracted web site.
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12/1999 to 9/2000
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Manager of Quality Assurance at CaregiverZone.
Testing web page components prior to their installation on the
CaregiverZone
web site. Repair HTML bugs and mistakes as necessary.
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4/1999 to 12/1999
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Software Quality Assurance Engineer.Data Dimensions Inc..
Testing various software and Internet products on a
contract basis.
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2/1998 to 02/1999t
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Technical Support Engineer III for Ricoh
Corporation. Serve as the conduit between support organizations in the USA
and the parent company in Japan.
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5/1997 to 1/1998
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Compatibility Test Engineer for Philips
Professional Solutions
. Responsible for creation and implementation of test plans
for hardware and software compatibility and function. Responsibilities include testing,
reporting, and final qualification of new and ongoing hardware and software for CD
Recorder and DVD upgrade kit products.
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1/1996 to 4/1997
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Senior Representative, Customer Support for Philips
Professional Solutions
. Provided a variety of services for this startup company.
These included: Technical Support, product testing, technical editing, Web Page
administration, and BBS administration.
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9/1995 to 1219/95
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Contract worker for XXCal Inc., Employed
as aQuality Assurance Rep. at Compression Labs Inc.
Tested Hardware
and Software for Teleconferencing products. Duties include configuration of hardware and
various telephone connections to facilitate testing of new hardware and software releases.
Responsible for reporting and confirming bugs and fixes during and after product release.
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3/1995 to 09/1995:
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Product Support/Product Assurance Specialist
for Media Vision . Duties included testing and qualification of software and
hardware for new products and Multimedia kits, technical editing of all printed and
electronic documentation pertaining to those products, and support of the technical staff
of our OEM customers and International support organizations. This duties required both
verbal and written communication skills as well as extensive knowledge of Media Vision
products and related hardware and software.
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4/1994 to 03/1995:
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Senior Technical Support Representative at Media
Vision
. Duties included answering phones during peak traffic periods, taking
escalated or problem calls from other technicians or supervisors, serving as temporary
supervisor in the event that the assigned supervisor was not present, and interfacing with
the Product Support group to resolve difficult customer issues and problems concerning
hardware and software compatibility and usage.
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1019/92 to 04/1994
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Technical Support Representative at Media
Vision Inc.. Responsible for answering telephone support calls as well as answering
customer questions via fax and E-mail. Also performed various related duties such as
writing departmental documents, setting up network print and E-mail functions and
answering the questions of less experienced and/or knowledgeable Coworkers.
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7/1992 to 9/1992:
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Performed various computer related tasks
supporting the Bay Area Education Celebration/Learning Expo, including database
design and management, data entry, word processing, editing, and telephone contact
services.
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6/1992 and 7/1992:
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Employed by Morris Guralnick and Associates
as technical writer and junior programmer during development of a database product.
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3/1991 to 8/1992
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Assisted as volunteer with publication of
local club newsletter using Ventura Publisher 3.0 for GEM. Services included tagging, page
layout, and some minor editing.
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4/1990 to 9/1990:
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Customer Engineer for Lundy Financial
Systems.
Serviced and maintained electromechanical check endorsement equipment on
the customer site. Provided regular maintenance and on-site service during peak working
hours.
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9/1988 to 1/1989:
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Integration Technician
for Granite
Computer Systems
. Integrated and tested PCs and peripherals in a VAR environment.
Provided occasional telephone support.
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10/1987 to 9/1988:
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Technician
for Winners
Circle Systems
in Berkeley California. Sold, repaired, integrated, and maintained PC compatible computers
in the retail environment. Provided customer support when needed, both in person and over
telephone.
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EDUCATION:
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HEALD INSTITUTE OF TECHNOLOGY
Associate of Applied Science-Electronics Technology
GPA: 3.8
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AMERICAN UNIVERSITY Washington DC
BA. History
GPA: 3.0
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References Available Upon Request
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