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OBJECTIVE: To obtain a QA Test Engineering position at an enthusiastic, high energy company.

Quality Assurance Engineer 1/2002 to 4/2004
Mobile Content Networks, Inc. Mountain View, CA

Worked for Mobile Content Networks, Inc as a Quality Assurance/Build and Deploy Engineer in the Mobile Products Division. Core work was providing build and release support for various software products. Provided certification and release verification for all releases.
12/2000 to 2/2001 Contract employment with Spherion Corp . Working as a Software Quality Assurance Engineer at Intel. Responsible for testing, reporting and regressing bugs for a outsourcing group creating a contracted web site.
12/1999 to 9/2000 Manager of Quality Assurance at CaregiverZone. Testing web page components prior to their installation on the CaregiverZone web site. Repair HTML bugs and mistakes as necessary.
4/1999 to 12/1999 Software Quality Assurance Engineer.Data Dimensions Inc.. Testing various software and Internet products on a contract basis.
2/1998 to 02/1999t Technical Support Engineer III for Ricoh Corporation. Serve as the conduit between support organizations in the USA and the parent company in Japan.
5/1997 to 1/1998 Compatibility Test Engineer for Philips Professional Solutions . Responsible for creation and implementation of test plans for hardware and software compatibility and function. Responsibilities include testing, reporting, and final qualification of new and ongoing hardware and software for CD Recorder and DVD upgrade kit products.
1/1996 to 4/1997 Senior Representative, Customer Support for Philips Professional Solutions . Provided a variety of services for this startup company. These included: Technical Support, product testing, technical editing, Web Page administration, and BBS administration.
9/1995 to 1219/95 Contract worker for XXCal Inc., Employed as aQuality Assurance Rep. at Compression Labs Inc. Tested Hardware and Software for Teleconferencing products. Duties include configuration of hardware and various telephone connections to facilitate testing of new hardware and software releases. Responsible for reporting and confirming bugs and fixes during and after product release.
3/1995 to 09/1995: Product Support/Product Assurance Specialist for Media Vision . Duties included testing and qualification of software and hardware for new products and Multimedia kits, technical editing of all printed and electronic documentation pertaining to those products, and support of the technical staff of our OEM customers and International support organizations. This duties required both verbal and written communication skills as well as extensive knowledge of Media Vision products and related hardware and software.
4/1994 to 03/1995: Senior Technical Support Representative at Media Vision . Duties included answering phones during peak traffic periods, taking escalated or problem calls from other technicians or supervisors, serving as temporary supervisor in the event that the assigned supervisor was not present, and interfacing with the Product Support group to resolve difficult customer issues and problems concerning hardware and software compatibility and usage.
1019/92 to 04/1994 Technical Support Representative at Media Vision Inc.. Responsible for answering telephone support calls as well as answering customer questions via fax and E-mail. Also performed various related duties such as writing departmental documents, setting up network print and E-mail functions and answering the questions of less experienced and/or knowledgeable Coworkers.
7/1992 to 9/1992: Performed various computer related tasks supporting the Bay Area Education Celebration/Learning Expo, including database design and management, data entry, word processing, editing, and telephone contact services.
6/1992 and 7/1992: Employed by Morris Guralnick and Associates as technical writer and junior programmer during development of a database product.
3/1991 to 8/1992 Assisted as volunteer with publication of local club newsletter using Ventura Publisher 3.0 for GEM. Services included tagging, page layout, and some minor editing.
4/1990 to 9/1990: Customer Engineer for Lundy Financial Systems. Serviced and maintained electromechanical check endorsement equipment on the customer site. Provided regular maintenance and on-site service during peak working hours.
9/1988 to 1/1989: Integration Technician for Granite Computer Systems . Integrated and tested PCs and peripherals in a VAR environment. Provided occasional telephone support.
10/1987 to 9/1988: Technician for Winners Circle Systems in Berkeley California. Sold, repaired, integrated, and maintained PC compatible computers in the retail environment. Provided customer support when needed, both in person and over telephone.

Associate of Applied Science-Electronics Technology

GPA: 3.8


BA. History

GPA: 3.0

References Available Upon Request